Platform Fragmentation with Slack in Technical Teams Complicates Synchrony Financial's Event Operations

EventBuilder's Microsoft Teams-native event services eliminate the fragmentation, delivering secure, compliant events inside the Microsoft 365 environment your IT teams already trust.

We've Been Studying Synchrony Financial

Synchrony Financial operates across a complex technology landscape managing $119.5B in assets and $85B in deposits, with Microsoft Teams serving as your primary collaboration platform while technical teams rely on Slack—creating platform fragmentation that complicates unified event operations and communications.

Your leadership team, including EVP and Chief Corporate Affairs Officer Sue Bishop, oversees high-stakes hybrid events where seamless execution is critical for maintaining stakeholder confidence. Meanwhile, EVP and Chief Human Resources Officer DJ Casto manages compliance-sensitive virtual training programs across your regulated financial services environment.

EVP and Chief Technology and Operating Officer Carol Juel faces the operational challenge of managing communications infrastructure across multiple platforms, where your Microsoft Teams deployment for general collaboration runs alongside Slack usage in technical teams—exactly the kind of enterprise-scale platform coordination challenge we solve with our Microsoft Teams-native event services.

Sue Bishop - EVP, Chief Corporate Affairs Officer

Flawless Hybrid Events for Executive Communications

Challenge: Sue Bishop oversees high-stakes hybrid events at Synchrony Financial, where platform fragmentation between Microsoft Teams and Slack complicates logistics and execution. Her team must ensure flawless delivery, especially in compliance-sensitive environments where technical failures damage stakeholder confidence.
EventBuilder's Production & Live Event Solution: We provide seamless integration with Microsoft Teams for professional production, live moderation, and 24/5 real-time support from event specialists. Your events stay inside the Microsoft environment IT already approved, eliminating platform coordination complexity.
Built and ran Microsoft's first virtual Customer Advisory Board summit without technical failures.
EventBuilder's Registration & Compliance Solution: Our ISO 27001 and 27701 certified platform extends Microsoft Teams with advanced registration workflows, attendee gating, and secure data handling—all within your existing Teams environment. No new security reviews, no additional platform governance.
Delivered secure large-scale town halls inside a restricted GCC High tenant for Microsoft.
DJ Casto - EVP, Chief Human Resources Officer

Secure and Compliant Virtual Training Programs

Challenge: DJ Casto manages compliance-sensitive virtual training programs across Synchrony Financial's regulated environment. The complexity of maintaining security and data integrity across multiple platforms creates compliance risks and operational overhead for training delivery at scale.
Carol Juel - EVP, Chief Technology and Operating Officer

Unified Communications Platform Strategy

Challenge: Carol Juel faces platform fragmentation due to Slack usage among technical teams at Synchrony Financial while Microsoft Teams serves as the primary collaboration platform. This fragmentation affects integration of communications and event operations across the enterprise.
EventBuilder's Microsoft 365 Integration: Our deep Microsoft 365 ecosystem integration streamlines event communications into your primary Teams environment, reducing fragmentation and enhancing operational efficiency. We extend Teams capabilities without adding new platforms to govern.
Supports about 500 sessions per month for Microsoft Enterprise Support Digital.

Proven Results with Microsoft-Committed Organizations

75,000+
Events delivered for Microsoft and enterprise partners
180,000
Registrants reached in one Microsoft partner education program
500
Sessions per month supporting Microsoft Enterprise Support Digital
24/5
Live coverage from event specialists, not a ticket queue
"EventBuilder was one of the organizations that was more forward thinking than the other options we were considering. Not only did they integrate with Microsoft products, as we are a Microsoft shop, but the platform allowed for a very streamlined process to create and manage events."
Alice Liang, CEO, SolarTech (Microsoft-committed organization)

Ready to Eliminate Platform Fragmentation?

Book a 30-minute strategy call to discuss how EventBuilder's Teams-native services can unify Synchrony Financial's event operations within your Microsoft 365 environment.